Software Asset Management (SAM) Professional Fundamentals

Course Duration

3 Days

Audience

Employees of federal, state and local governments; and businesses working with the government.

Prerequisites

ServiceNow Administration Fundamentals (SNAF) or equivalent ServiceNow administration experience is recommended. Basic IT asset management knowledge is also helpful.

Course Description

This course provides a foundational understanding of the ServiceNow Software Asset Management (SAM) Professional application. Students learn to manage software licenses, track software usage, run reconciliation, and maintain compliance — equipping them to reduce software spend and audit risk for their organization.

Learning Objectives

• Manage the software asset life cycle from planning to disposal
• Manage software license (models, entitlements, and metrics)
• Control the cost of purchasing and managing software assets
• Use software discovery and normalization
• Reconcile and achieving software compliance
• Control software usage and reclamation
• Improve software asset services to end users
• Create standards and processes for managing software assets

Course Outline

• Explain Software Asset Management and its supporting process architecture
• Identify the plugins and roles that support Software Asset Management on the ServiceNow
• platform
• Describe ServiceNow’s Software Asset Management product
• Software Asset Management Introduction
• Software Asset Management Process Architecture
• Software Asset Management Application Overview
• Software Asset Management Requirement Recommended Practices
• Lab 1.1: Prepare the SAM environment
• Describe data used to support Software Asset Management in ServiceNow
• Demonstrate software data import options
• Explain software discovery and normalization
• Introduction to Software Asset Data
• Import Software Entitlements
• Lab 2.1: Import software entitlement data
• Import Software Data Using System Import Sets
• Lab 2.2: Import software installation data
• Software Discovery
• Lab 2.3: Review software discovery results
• Software Discovery Model Normalization
• Lab 2.4: Normalize software discovery models
• Content Service and Job Results
• Lab 2.5: Content Service and job results
• Demonstrate the components of software products, models, entitlements, and allocations
• Describe software license metrics and their value to software entitlements
• Illustrate knowledge of software reconciliation and associated results
• Software Products and Models
• Lab 3.1: Manage software products and models
• Software License Metrics