- • Jun 11–12, 2026 · Live Remote Online — 10:00 AM–6:00 PM ET
- • Jun 25–26, 2026 · Live Remote Online — 10:00 AM–6:00 PM ET
Performance Analytics (PA) Essentials
Course Duration
2 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
ServiceNow Administration Fundamentals (SNAF) or equivalent ServiceNow administration experience is recommended.
Course Description
This course teaches ServiceNow Performance Analytics administrators and power users how to create and manage analytics content on the platform. Students learn to configure indicators, breakdowns, scores, dashboards, and widgets — providing service owners and stakeholders with the operational insights they need.
Learning Objectives
- Identify Performance Analytics use cases, architecture, and deployment process
- Navigate the Analytics Hub (formerly the Indicator Scorecard)
- Configure and monitor Data Collection jobs
- Build Automated Indicators to track KPIs
- Enhance Indicators with Breakdowns for detailed data navigation
- Create Manual Indicators and manage manual data population
- Build Formula Indicators for added process and service inferences
- Configure Targets and Thresholds to make process visualization actionable
- Build various Performance Analytics Widgets and Reporting Filters
- Design and populate Dashboards
Course Outline
- Lab 4.1: Automated Indicators
- Lab 5.1: Automated Breakdowns
- Lab 5.2: Managing Breakdowns
- Lab 6.1: Formula Indicators
- Lab 6.2: Manual Indicators
- Lab 7.1: Targets
- Lab 7.2: Thresholds
- Lab 7.3: Element Filters
- Lab 8.1: Dashboards and Widgets
- Lab 8.2: Data Filtering
Frequently Asked Questions
What does the Performance Analytics (PA) Essentials course cover?
This course covers Performance Analytics (PA) Essentials training and best practices. IT Dojo delivers it as live instructor-led training with an emphasis on practical skills for government and DoD professionals.
How long is IT Dojo's Performance Analytics (PA) Essentials training?
IT Dojo's Performance Analytics (PA) Essentials training is 2 Days. It is available as live remote online instruction or on-site at your facility. All sessions are instructor-led with small class sizes to ensure individual attention.
Is this course available as live remote online training?
Yes. IT Dojo offers Performance Analytics (PA) Essentials as live remote online training. A certified instructor leads the session in real time — students interact via chat or microphone. Classes are kept small (typically no more than 16 students) to ensure engagement. On-site delivery at your government facility or contractor location is also available.
What prerequisites are recommended before this course?
ServiceNow Administration Fundamentals (SNAF) or equivalent ServiceNow administration experience is recommended.
Does IT Dojo offer this training on-site at government or DoD facilities?
Yes. IT Dojo delivers Performance Analytics (PA) Essentials on-site at government agencies, DoD commands, military installations, and contractor facilities. On-site training is ideal for teams of four or more and can be customized to your organization's specific environment and mission requirements. Contact IT Dojo to schedule.
How do I register for this course?
IT Dojo training is employer-sponsored — your organization registers and pays for seats. To schedule Performance Analytics (PA) Essentials for your team, contact IT Dojo via the Request Training form or call 757-216-3656. IT Dojo will work with your contracting officer, training coordinator, or program office to set up the course.