- • Jun 16–17, 2026 · Live Remote Online — 10:00 AM–6:00 PM ET
Performance Analytics (PA) Advanced
Course Duration
2 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
Completion of Performance Analytics Essentials or equivalent hands-on experience building PA content in ServiceNow is required.
Course Description
This course is designed for experienced Performance Analytics administrators and power users who want to build advanced analytics content in ServiceNow. Students learn to create and manage KPIs, breakdowns, scores, widgets, and dashboards — enabling data-driven decision-making across the organization.
Learning Objectives
- Review the Performance Analytics Adoption Journey
- Build Bucket Groups and Breakdown Relations
- Configure Scripts for Indicator Aggregates, Buckets, and Mappings
- Apply advanced reporting techniques for impactful data summaries
- Launch and navigate Interactive Analysis
- Apply Spotlight to identify high priority work
- Build Indicators using Platform Metrics
- Implement advanced formula techniques and build Index Indicators
- Set up Text Analytics
Course Outline
- Lab 1.1: Analytics for Business Applications
- Lab 2.1: Bucket Groups
- Lab 2.2: Scripted Breakdown
- Lab 3.1: Breakdown Relations
- Lab 3.2: Breakdown Security
- Lab 4.1: Database View
- Lab 4.2: Multi Data Sets
- Lab 4.3: Data Sources
- Lab 4.4: Report Ranges
- Lab 5.1: Interactive Dashboards
- Optional Lab 5.2: Interactive Analysis
- Lab 6.1: Configure Spotlight for Incident Management
- Lab 7.1: Metric Reporting and Trending
- Lab 8.1: Index Indicators
- Lab 9.1: Text Analytics
Frequently Asked Questions
What does the Performance Analytics (PA) Advanced course cover?
This course covers Performance Analytics (PA) Advanced training and best practices. IT Dojo delivers it as live instructor-led training with an emphasis on practical skills for government and DoD professionals.
How long is IT Dojo's Performance Analytics (PA) Advanced training?
IT Dojo's Performance Analytics (PA) Advanced training is 2 Days. It is available as live remote online instruction or on-site at your facility. All sessions are instructor-led with small class sizes to ensure individual attention.
Is this course available as live remote online training?
Yes. IT Dojo offers Performance Analytics (PA) Advanced as live remote online training. A certified instructor leads the session in real time — students interact via chat or microphone. Classes are kept small (typically no more than 16 students) to ensure engagement. On-site delivery at your government facility or contractor location is also available.
What prerequisites are recommended before this course?
Completion of Performance Analytics Essentials or equivalent hands-on experience building PA content in ServiceNow is required.
Does IT Dojo offer this training on-site at government or DoD facilities?
Yes. IT Dojo delivers Performance Analytics (PA) Advanced on-site at government agencies, DoD commands, military installations, and contractor facilities. On-site training is ideal for teams of four or more and can be customized to your organization's specific environment and mission requirements. Contact IT Dojo to schedule.
How do I register for this course?
IT Dojo training is employer-sponsored — your organization registers and pays for seats. To schedule Performance Analytics (PA) Advanced for your team, contact IT Dojo via the Request Training form or call 757-216-3656. IT Dojo will work with your contracting officer, training coordinator, or program office to set up the course.