- • Jun 11–12, 2026 · Live Remote Online, 10:00 AM–6:00 PM ET
Human Service Delivery (HRSD) Implementation
Course Duration
3 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
Completion of Human Resources Service Delivery (HRSD) Fundamentals or equivalent HRSD experience is required.
Course Description
This course teaches consultants and administrators how to implement the ServiceNow Human Resources Service Delivery (HRSD) application. Students gain in-depth knowledge of configuring the HRSD application including HR case management, document templates, security, integrations, and reporting to support a full HRSD deployment.
Learning Objectives
- Discuss the ServiceNow HRSD solution and its capabilities
- Explore implementation and configuration methodologies for HRSD
- Gain practical knowledge of the architecture of the HRSD solution
- Configure HR properties, criteria, PDF document templates, and managed documents
- Update and manage the HR Service Portal and Chat queue
- Explore skills and auto-assignment rules
- Configure a Lifecycle Event as part of enterprise onboarding and transitions
- Configure Now Mobile
- Learn about the security options that determine access to HR tables and secure the HRSD application
Frequently Asked Questions
What does the Human Service Delivery (HRSD) Implementation course cover?
This course covers Human Service Delivery (HRSD) Implementation training and best practices. IT Dojo delivers it as live instructor-led training with an emphasis on practical skills for government and DoD professionals.
How long is IT Dojo's Human Service Delivery (HRSD) Implementation training?
IT Dojo's Human Service Delivery (HRSD) Implementation training is 3 Days. It is available as live remote online instruction or on-site at your facility. All sessions are instructor-led with small class sizes to ensure individual attention.
Is this course available as live remote online training?
Yes. IT Dojo offers Human Service Delivery (HRSD) Implementation as live remote online training. A certified instructor leads the session in real time. Students interact via chat or microphone. Classes are kept small (typically no more than 16 students) to ensure engagement. On-site delivery at your government facility or contractor location is also available.
What prerequisites are recommended before this course?
Completion of Human Resources Service Delivery (HRSD) Fundamentals or equivalent HRSD experience is required.
Does IT Dojo offer this training on-site at government or DoD facilities?
Yes. IT Dojo delivers Human Service Delivery (HRSD) Implementation on-site at government agencies, DoD commands, military installations, and contractor facilities. On-site training is ideal for teams of four or more and can be customized to your organization's specific environment and mission requirements. Contact IT Dojo to schedule.
How do I register for this course?
IT Dojo training is employer sponsored. Your organization registers and pays for seats. To schedule Human Service Delivery (HRSD) Implementation for your team, contact IT Dojo via the Request Training form or call 757-216-3656. IT Dojo will work with your contracting officer, training coordinator, or program office to set up the course.