- • Jun 4–5, 2026 · Live Remote Online, 10:00 AM–6:00 PM ET
Human Resources Service Delivery (HRSD) Fundamentals
Course Duration
3 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
ServiceNow Administration Fundamentals (SNAF) or equivalent ServiceNow administration experience is recommended.
Course Description
This course teaches HR administrators and ServiceNow administrators how to configure and administer the ServiceNow HR Service Delivery (HRSD) application. Students learn the HR Administrator role in ServiceNow, configure HR cases, document templates, and COEs, and build skills to support a productive HR service environment.
Learning Objectives
- Review the ServiceNow HRSD solution and its capabilities
- Configure HR Criteria, User criteria, HR Case templates, document templates, and HR Profiles
- Define and manage HR Services, HR Service Catalogs, and Catalog Items
- Manage content on the Employee Service Center and define which employees may access the content
- Create HR Knowledge articles and learn about the Knowledge Management lifecycle
- Explore Skills and how HR Cases are automatically assigned based on Skills and location
- Learn about the security constraints that determine access to HR data
- Gain practical knowledge of HR Case Management and HR surveys
- Drill into results using Performance Analytics, reporting, and dashboards
Frequently Asked Questions
What does the Human Resources Service Delivery (HRSD) Fundamentals course cover?
This course covers Human Resources Service Delivery (HRSD) Fundamentals training and best practices. IT Dojo delivers it as live instructor-led training with an emphasis on practical skills for government and DoD professionals.
How long is IT Dojo's Human Resources Service Delivery (HRSD) Fundamentals training?
IT Dojo's Human Resources Service Delivery (HRSD) Fundamentals training is 3 Days. It is available as live remote online instruction or on-site at your facility. All sessions are instructor-led with small class sizes to ensure individual attention.
Is this course available as live remote online training?
Yes. IT Dojo offers Human Resources Service Delivery (HRSD) Fundamentals as live remote online training. A certified instructor leads the session in real time. Students interact via chat or microphone. Classes are kept small (typically no more than 16 students) to ensure engagement. On-site delivery at your government facility or contractor location is also available.
What prerequisites are recommended before this course?
ServiceNow Administration Fundamentals (SNAF) or equivalent ServiceNow administration experience is recommended.
Does IT Dojo offer this training on-site at government or DoD facilities?
Yes. IT Dojo delivers Human Resources Service Delivery (HRSD) Fundamentals on-site at government agencies, DoD commands, military installations, and contractor facilities. On-site training is ideal for teams of four or more and can be customized to your organization's specific environment and mission requirements. Contact IT Dojo to schedule.
How do I register for this course?
IT Dojo training is employer sponsored. Your organization registers and pays for seats. To schedule Human Resources Service Delivery (HRSD) Fundamentals for your team, contact IT Dojo via the Request Training form or call 757-216-3656. IT Dojo will work with your contracting officer, training coordinator, or program office to set up the course.