Hardware Asset Management (HAM) Fundamentals

Course Duration

3 Days

Audience

Employees of federal, state and local governments; and businesses working with the government.

Prerequisites

ServiceNow Administration Fundamentals (SNAF) or equivalent ServiceNow administration experience is recommended. A basic understanding of IT asset management concepts is also helpful.

Course Description

This course provides a foundational understanding of the ServiceNow Hardware Asset Management (HAM) application. Students learn to track physical assets through their full lifecycle — from procurement through disposal — configuring asset records, contracts, stockrooms, and lifecycle states within the ServiceNow platform.

Learning Objectives

• Controlling hardware and consumable inventory that is purchased and used
• Managing the cost of purchasing and managing hardware asset receiving
• Managing and optimizing the hardware asset life cycle from planning to disposal
• Achieving compliance with relevant standards and regulations
• Improving IT asset services for end users
• Creating standards and processes for managing assets

Course Outline

• Recognize basic hardware asset management terminology and concepts needed to be successful in the course
• Outline the steps needed to implement ServiceNow Asset Management and ServiceNow Hardware Asset Management applications
• Identify the roles, plugins, and resources that support ServiceNow IT asset management
• Describe ServiceNow’s IT asset management products
• Hardware Asset Management Overview
• The Hardware Asset Lifecycle
• Asset Management Recommended Implementation Practices
• Hardware Asset Management Implementation
• Hardware Asset Management Application Overview
• Lab 1.1: Prepare the asset management environment
• Explain why good data is a prerequisite for good IT asset management
• Recognize what information you need to track on your devices
• Describe the characteristics of a model and an asset record
• Describe how Discovery, the CMDB, and Normalization Data Services combine to provide trustworthy data
• Describe how HAM hardware model normalization contributes to providing trustworthy data
• Differentiate between Asset, CI, and Model records
• Trustworthy Data Introduction
• Device Details
• Model Records
• Asset Records
• Lab 2.1: Manage hardware assets
• Discovery, CMDB, and Normalization Data Services
• Hardware Asset Management (HAM) Hardware Model Normalization
• Lab 2.2: Hardware model normalization
• Asset and Configuration Items (CIs)
• Lab 2.3: Asset and configuration item (CI) relationships
• Explain how to manage hardware assets and consumables between stockrooms
• Examine automation for maintaining asset data
• Recognize the use of effective asset processes to manage and retire assets
• Discover how to manage hardware contracts