Configuration Management Database (CMDB) Fundamentals

Course Duration

3 Days

Audience

Employees of federal, state and local governments; and businesses working with the government.

Prerequisites

ServiceNow Administration Fundamentals (SNAF) or equivalent ServiceNow administration experience is recommended.

Course Description

This course teaches students how to implement and administer the ServiceNow Configuration Management Database (CMDB). Students learn CMDB design principles, data modeling, populating and maintaining CI records, running reconciliation, and using the CMDB to support IT service management processes.

Learning Objectives

• Describe the CMDB and the attributes that provide enterprise-wide visibility
• Learn the stages for planning a successful CMDB deployment
• Explore best practices for configuring and implementing a CMDB, including the role of Health Scan
• Explain how the CI Class Manager provides a centralized place to create and edit CI classes
• Leverage the Identification and Reconciliation Engine for identifying and reconciling data from different data sources
• Enable and use the Multisource CMDB
• Populate the CMDB using ServiceNow Discovery, Service Mapping, third-party discovery tools, and IntegrationHub ETL
• Configure and use the CMDB Health Dashboard to drive improvement in completeness, compliance, and correctness of CI data
• Identify and manage duplicate CIs in the CMDB
• Create complex queries on CMDB data using Query Builder
• Remediate common issues with the CMDB

Course Outline

• 1.0 Introduction to the Configuration Management Database (CMDB)
• 2.0 Design a successful Configuration Management Database (CMDB)
• 3.0 Configure the CMDB
• 4.0 Configure the CMDB Simulator
• 5.0 Populate the CMDB
• 6.0 Maintain the health of the CMDB
• 7.0 CMDB Health Simulator
• 8.0 CMDB Delta and supporting content