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Training

ServiceNow Training

Acquire the essential skills tailored for the ServiceNow Platform — administration, scripting, ITSM, SecOps, HR, and more. Live online or on-site for your team.

ServiceNow Training for Platform Administrators, Developers, and ITSM Professionals

IT Dojo’s ServiceNow courses cover the full Now Platform — from administration and scripting fundamentals through ITSM, SecOps, HR Service Delivery, and advanced implementation. Whether you are preparing for ServiceNow certification or building job-ready platform skills, our instructor-led courses are designed to deliver practical results quickly. Training is available live online or on-site at your facility — contact us for scheduling and course details.

Application Development Fundamentals

ServiceNow Application Development Fundamentals — build custom apps on the Now Platform for federal and DoD ITSM teams — IT Dojo.

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Configuration Management Database (CMDB) Fundamentals

ServiceNow CMDB Fundamentals — build and maintain a configuration management database for federal IT asset management — IT Dojo.

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Customer Service Management (CSM) Fundamentals

ServiceNow CSM Fundamentals — implement customer service management for federal and government service delivery organizations — IT Dojo.

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Customer Service Management (CSM) Implementation

ServiceNow CSM Implementation — deploy and configure customer service management workflows for federal agencies. Live online — IT Dojo.

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Discovery Fundamentals

ServiceNow Discovery Fundamentals — auto-discover and populate your CMDB with infrastructure data for federal IT operations — IT Dojo.

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Hardware Asset Management (HAM) Fundamentals

ServiceNow Hardware Asset Management Fundamentals — manage IT hardware lifecycle for federal and government organizations — IT Dojo.

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Human Resources Service Delivery (HRSD) Fundamentals

ServiceNow HRSD Fundamentals — streamline HR service delivery for DoD and federal organizations. Instructor-led, live online — IT Dojo.

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Human Service Delivery (HRSD) Implementation

ServiceNow HRSD Implementation — deploy and configure HR workflows for DoD and federal human resources teams. Live online — IT Dojo.

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IT Service Management (ITSM) Implementation

ServiceNow ITSM Implementation — configure incidents, problems, changes, and requests for federal IT service desks. Live online — IT Dojo.

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IT Service Management Fundamentals

ServiceNow ITSM Fundamentals — core IT service management on the Now Platform for federal and government IT teams. Live online — IT Dojo.

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Performance Analytics (PA) Advanced

ServiceNow Performance Analytics Advanced — build advanced PA dashboards and scorecards for federal IT leaders. Live online — IT Dojo.

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Performance Analytics (PA) Essentials

ServiceNow Performance Analytics Essentials — track KPIs and measure service performance for federal IT operations. Live online — IT Dojo.

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Scripting in ServiceNow Fundamentals

Scripting in ServiceNow Fundamentals — write GlideScript and business rules to automate federal IT workflows. Live online — IT Dojo.

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Security Incident Response Implementation

ServiceNow Security Incident Response Implementation — automate and manage cyber incident workflows for DoD and federal security teams — IT Dojo.

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Security Operations (SECOPS) Fundamentals

ServiceNow SecOps Fundamentals — integrate vulnerability and threat intelligence into your federal security operations workflow — IT Dojo.

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Service Portal Fundamentals

ServiceNow Service Portal Fundamentals — design self-service portals for federal and government IT users. Instructor-led, live online — IT Dojo.

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ServiceNow Administration Advanced

ServiceNow Administration Advanced — master complex configurations, integrations, and automation for federal IT admins. Live online — IT Dojo.

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ServiceNow Administration Fundamentals (SNAF)

ServiceNow Administration Fundamentals (SNAF) — manage users, tables, and workflows on the Now Platform for federal teams — IT Dojo.

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ServiceNow Platform Implementation

ServiceNow Platform Implementation — deploy the Now Platform for federal and government organizations. Instructor-led, live online — IT Dojo.

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Software Asset Management (SAM) Professional Fundamentals

ServiceNow SAM Professional Fundamentals — manage software licenses and compliance for federal IT asset management programs — IT Dojo.

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Also Available — Inquire for Details

The following courses are available but not yet listed with individual course pages. Contact us for scheduling, pricing, and availability.

  • Vulnerability Response (VR) Implementation
  • Field Service Management Fundamentals
  • Field Service Management Implementation
  • Cloud Provisioning and Governance Fundamentals
  • Cloud Provisioning and Governance Advanced
  • Event Management Fundamentals
  • GRC: Integrated Risk Management (IRM) Fundamentals
  • GRC: Integrated Risk Management (IRM) Implementation
  • GRC: Third-Party Risk Management (TPRM) Implementation
  • Project Portfolio Management Fundamentals

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