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Administering Cisco UC Manager and Unity Connection (ACUCM with AUC)
Course Duration
5 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
To fully benefit from this course, students should have the following prerequisite skills and knowledge: Basic knowledge of IP and networking or voice networks is suggested, but not required Basic knowledge of the Windows desktop environment Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing. Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks Basic understanding of Cisco Unified Communications Manager
Course Description
Administering Cisco Unified Communications Manager (ACUCM with AUC) is a 5-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration.
Learning Objectives
- Describe the Cisco Unified Communications Manager network, service, and features
- Understand the importance of and configuration of redundancy and high availability in the enterprise network
- Describe user configuration and the user web interface
- Explain basic phone options and the use of BAT
- Explain the route plan and on-net/off-net calling
- Describe the various media resources, including conferencing and MOH
- Describe the basic phone features and use of hunt groups
- Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
- Describe the components that are required for user call processing by Cisco Unity Connection
- Implement the various features and options that are available to users in Cisco Unity Connection
- Use the various applications, tools, and reports that are available in Cisco Unity Connectio
Course Outline
- Module 1: Introduction to IP Telephony
- Module 2: Defining the Basic Configuration
- Module 3: User Administration
- Module 4: Exploring Phone Registration and Cisco Unified IP Phones
- Module 5: Basic Route Plan Configuration
- Module 6: Route Filters and Digit Manipulation
- Module 7: Class of Control
- Module 8: Understanding Media Resources
- Module 9: Features and Services
- Labs for ACUCM:
Frequently Asked Questions
What does the Administering Cisco UC Manager and Unity Connection (ACUCM with AUC) course cover?
This course covers Administering Cisco UC Manager and Unity Connection (ACUCM with AUC) training and best practices. IT Dojo delivers it as live instructor-led training with an emphasis on practical skills for government and DoD professionals.
How long is IT Dojo's Administering Cisco UC Manager and Unity Connection (ACUCM with AUC) training?
IT Dojo's Administering Cisco UC Manager and Unity Connection (ACUCM with AUC) training is 5 Days. It is available as live remote online instruction or on-site at your facility. All sessions are instructor-led with small class sizes to ensure individual attention.
Is this course available as live remote online training?
Yes. IT Dojo offers Administering Cisco UC Manager and Unity Connection (ACUCM with AUC) as live remote online training. A certified instructor leads the session in real time. Students interact via chat or microphone. Classes are kept small (typically no more than 16 students) to ensure engagement. On-site delivery at your government facility or contractor location is also available.
Who should attend this course?
Employees of federal, state and local governments; and businesses working with the government.
Does IT Dojo offer this training on-site at government or DoD facilities?
Yes. IT Dojo delivers Administering Cisco UC Manager and Unity Connection (ACUCM with AUC) on-site at government agencies, DoD commands, military installations, and contractor facilities. On-site training is ideal for teams of four or more and can be customized to your organization's specific environment and mission requirements. Contact IT Dojo to schedule.
How do I register for this course?
IT Dojo training is employer sponsored. Your organization registers and pays for seats. To schedule Administering Cisco UC Manager and Unity Connection (ACUCM with AUC) for your team, contact IT Dojo via the Request Training form or call 757-216-3656. IT Dojo will work with your contracting officer, training coordinator, or program office to set up the course.