CLICA – Implementing Cisco Collaboration Applications
Course Duration
5 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
Before taking this course, you should have the following knowledge and skills: Basic understanding of networking technologies Basic understanding of voice and video Cisco Unified Communications Manager experience including single-site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks. The following Cisco courses can help you gain the knowledge you need to prepare for this course: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) Understanding Cisco Collaboration Foundations (CLFNDU)
Course Description
The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco© Unified IM & Presence, Cisco Unity© Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems. This course will prepare you for 300-810 Implementing Cisco Collaboration Applications (CLICA).
Learning Objectives
- Configure Cisco Unity Connection integration
- Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
- Configure and troubleshoot Cisco Unity Express
- Describe SSO for Cisco Unified Communications applications
- Describe how Cisco Jabber©_ and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
- Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
- Configure and troubleshoot chat rooms and message archiving
- Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
- Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
- Configure call recording and monitoring
Course Outline
- Lab Outline
Frequently Asked Questions
What does the CLICA – Implementing Cisco Collaboration Applications course cover?
This course covers CLICA – Implementing Cisco Collaboration Applications training and best practices. IT Dojo delivers it as live instructor-led training with an emphasis on practical skills for government and DoD professionals.
How long is IT Dojo's CLICA – Implementing Cisco Collaboration Applications training?
IT Dojo's CLICA – Implementing Cisco Collaboration Applications training is 5 Days. It is available as live remote online instruction or on-site at your facility. All sessions are instructor-led with small class sizes to ensure individual attention.
Is this course available as live remote online training?
Yes. IT Dojo offers CLICA – Implementing Cisco Collaboration Applications as live remote online training. A certified instructor leads the session in real time. Students interact via chat or microphone. Classes are kept small (typically no more than 16 students) to ensure engagement. On-site delivery at your government facility or contractor location is also available.
Who should attend this course?
Employees of federal, state and local governments; and businesses working with the government.
Does IT Dojo offer this training on-site at government or DoD facilities?
Yes. IT Dojo delivers CLICA – Implementing Cisco Collaboration Applications on-site at government agencies, DoD commands, military installations, and contractor facilities. On-site training is ideal for teams of four or more and can be customized to your organization's specific environment and mission requirements. Contact IT Dojo to schedule.
How do I register for this course?
IT Dojo training is employer sponsored. Your organization registers and pays for seats. To schedule CLICA – Implementing Cisco Collaboration Applications for your team, contact IT Dojo via the Request Training form or call 757-216-3656. IT Dojo will work with your contracting officer, training coordinator, or program office to set up the course.